FAQs


Frequently Asked Questions

About Leezak

Our lives are closely related to the home, and good household products can create a high quality life. Every product we sell reflects our philosophy of creating a better home life. Leezak's products are sold all over the world, welcome to the people of the world to buy, and at the same time uphold the principle of good quality and low price, perfect after-sales system can make customers buy the rest assured.

Orders + Returns

HOW DO I TRACK MY ORDER?

 - You can track your order 1-3 business days after purchase. Please come this site to track your order 

CAN I RETURN OR EXCHANGE AN ITEM?

- Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or gift receipt is required. 

HOW CAN I CHANGE OR CANCEL MY ORDER?

- To change or cancel your order, contact Customer Service at info@leezak.com. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.

WHEN I SHOULD RECEIVE MY ORDER? 

- Please allow 2-4 days to ship item out and 10-15 days for delivery.
NOTE: In case the order was unable to track or delay, please contact us immediately to resolve it in time!!!

WHY MY ORDER WAS DELAYED?

- Have 3 reasons for the package was delayed

  • Weather condition: Our country, or your country, or the third country where airplane fly through was get storm, or bad weather condition. The package may be faced with delay about 3-5 business days
  • Custom Delay: This is a rare case. Your country custom will held  the product for checking the product, quality, and certification. This process may take many days for resolving. So your package may be faced with delay about 10-13 business days.
  • Coronavirus disease (COVID- 19) Shipments could be delayed up to 30 days due to the COVID-19 Protocols.

WHY MY ORDER CAN'T TRACK AFTER 3 BUSINESS DAYS SINCE I ORDER?

- With the order can't track after 3 business days since purchase. Please contact us immediately, because it may be lost in pick-up, or many reasons that this order can't be ship. Please noted this problem, and notify to us as soon as possible by Mailing to info@leezak.com, or fill this form here: https://leezak.com/pages/contact-us

WHAT SHOULD I DO WHEN THE PRODUCT WAS INCOMPLETE/DEFECTIVE?

- If you get the product is defective, please take the photo and contact us immediately for replacement by come to contact us page or email to info@leezak.com (including the photo for fast resolving)

Satisfaction

HOW CAN I GIVE THE FEEDBACK AFTER ORDERING?

- Sincerely, Leezak want to get feedback from customers to improve our business in the future. We want to make sure our customer get 100% satisfaction with Leezak. We also give a special gift after customer send a feedback with photos of product. You can give feedback at here, or email to info@leezak.com

HOW IS THE SATISFACTION GUARANTEE?

- We believe in 100% customer satisfaction and that is why we are offering all customers a 30-day money-back guarantee! If you are not satisfied with your Leezak Products, you may return the item within 30 days from the receiving date for a full refund. If you don't like your product, get a full refund within 30 days, no questions asked.

Online Security

WHEN I SUBMIT CREDIT CARD INFORMATION ONLINE, IS IT SECURE?

- Leezak has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the leezak.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.